Job Description

We're on the lookout for a talented and proactive Technical Support Engineer to join our dynamic team. If you're passionate about technology, thrive in a collaborative environment, and solving complex problems, are encouraged to apply.

We are seeking a skilled Technical Support Engineer to assist our clients with troubleshooting and resolving technical issues. The ideal candidate will have a strong technical background and excellent problem-solving skills.Knowledge knowledge of data base like( MySql, Postgress, MongoDB, ) and Langues like (PHP,.net, Java)

Experience : 3yrs - 5yrs

Key Responsibilities

1. Engage with clients to understand and address their application-related concerns, providing timely and effective solutions.

2. Diagnose and resolve technical issues related to our applications, ensuring minimal downtime and optimal user experience.

3. Maintain comprehensive documentation of support processes, troubleshooting steps, and issue resolutions to facilitate knowledge sharing and continuous improvement.

4. Work closely with cross-functional teams, including developers and quality assurance, to escalate and resolve critical issues, ensuring seamless communication channels.

5. Implement and maintain monitoring tools to proactively identify and address potential issues before they impact users.

6. Collaborate with the development team to provide insights into recurring issues and contribute to the enhancement of applications for better stability and performance.

7. Conduct training sessions for end-users and internal teams to ensure a smooth onboarding process and increased user efficiency. Need travel to client locations for troubleshooting.

8. Analyze application performance metrics and collaborate with development teams to optimize resource utilization and enhance overall system performance.

9. Manage and prioritize support tickets, adhering to SLAs, and ensuring prompt resolution of incidents to meet customer expectations.

10. Conduct thorough root cause analysis for recurring issues, working towards preventing future occurrences and improving overall system reliability.

11. Identify opportunities for automation in support processes to increase efficiency and reduce manual intervention.

12. Keep updated about industry trends, emerging technologies and best practices to continually improve support services and stay ahead of potential challenges.

13. Actively seek customer feedback to identify areas of improvement and implement changes to enhance customer satisfaction.

14. Foster open communication and collaboration between support, development, and other teams to create a unified approach to addressing customer needs.

Qualifications and Skills:

- B.E./ B-Tech/MCA/B.Sc (IT) / M.Sc (IT) with minimum 3+ yrs of experience

- Familiarity with programming languages and databases would be given preference.

Job Type: Full-time

Pay: ?10,000.00 - ?30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 5 years (Preferred)
• total work: 5 years (Preferred)

Work Location: In person

Application Deadline: 30/12/2024
Expected Start Date: 24/12/2024