Job Description

Description:

Location: Noida
Experience: 3-5 Years
Shift: EMEA (Afternoon)

Skills:

• AEM/J2ee/Java Dev troubleshooting, Rest API, XTML
• AEM Development Support, Customer Facing role/Product Support

• Provide customersupport and troubleshoot customer-reported complex issuessuch asJVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM.
• Fix Bugsthrough Code Changesin the later versions of AEM in collaboration with Engineering Team.
• Troubleshoot, validate and report customer-submitted bug reports.
• Provide Support Fix to the customer for AEM if changes are trivial.
• Drive measurably high levels of customersatisfaction that lead to customerloyalty and retention.
• Acts as a customer advocate ensuring all customers\' voices are heard.
• Liaise with engineering/product management to ensure customers\' desiresforfuture product development are heard.
• Address customer concerns and questions, large and small, in an effective and timely manner
• Understand the real-world impact that issues and defects have on customers.
• Work closely with customersto understand their business and how bestto assist them in using Adobe Experience Manager.
• Assist in testing new and enhanced product features.
• Manage incidents professionally and within stated timelines.
• Accurately record and maintainsincident in accordance with department standards.
• Participate in department team meetings.
• Assist in special projects and other duties as assigned.
• Working in 24 x 7 shifts.

• Either a Bachelor\'s or Master\'s Degree in Computer Science plus 3 years of experience in the Web and/or ECMS technologies space
• Strong knowledge of Web technologies, especially JAVA/J2EE (e.g., coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
• Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS
• Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
• Experience and ability to conceptually understand the implications and propose architectures for large Web-based solutions of differentsizes, their implications on the solution concept and development, and understanding the impact of caching and other performance-related measures.
• Support all kinds of product-related issues, e.g., architecture, infrastructure, functionality, development, integration, migration etc.
• Analyzing critical issues for providing RCA and taking corrective measures to avoid the recurrence of similar issues.
• Recognizing areasthatrequire patching and upgradation for fixing vulnerabilities.
• Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problemsto all audiences, including non-technical ones.
• Effective dialogue building skills; listening, good Q&A skills.

Varite