Job Description

About the Tech Team The engineering team at Drip Capital is responsible for building and maintaining the online global trade financing platform that supports the interactions between buyers, sellers, financing partners, insurance agents, global retail partners, trade agents, shipping & transportation companies, supply chain, and warehousing companies worldwide. Our primary goal is to ensure that customers are provided time-critical capital and at the same time balance requirements related to risk, fraud management, and compliance. The services are accessed by customers worldwide and hence the engineering systems need to be policy-driven, easily reconfigurable, and able to handle multiple regional languages. We use machine learning for risk classifications/predictions, intelligent document parsing subsystems, robotic process automation, REST APIs to connect our microservices, and a cloud-based data lake and warehouse for data storage and analysis. Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator. We are a global company headquartered in Silicon Valley along with offices in India and Mexico. Your Role Take ownership of issues reported by customers, internal teams and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve technical issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity Our Checklist 2+ years of experience BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, IT support, or as a technical engineer Strong problem-solving skills Knowledge of SQL The ability to program in one language is desirable Excellent written and verbal communication skills If you are a strong problem solver, like to dive deep into technical issues, and loves to work with customers and internal teams worldwide, let\'s talk!

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