Job Description

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint(TM) in hybrid environments--from on-premises to SaaS to containers to cloud.
We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Application Support Specialist
Flexera is looking to add to its growing customer support team with an experienced support professional. We are looking for a dynamic Application Support
Specialist with an exceptional focus on quality customer support. The role will encompass providing technical support to our large customer and partner base,
resolving issues by utilizing widely available resources, teams and your own skills and experience.
You will be working within a regional support team, to resolve customer and partner technical issues or providing them answers to their questions and attaining high
levels of customer satisfaction along with adhering to initial and ongoing service level targets. Your daily duties will be varied across the latest technologies.
A fantastic working environment where people come first, great benefits, great people and a really interesting sector where no two days are the same. Providing
quality technical support to our customer and partner base. Working with individuals and teams globally to bring all experience, expertise, and
resources together to deliver an excellent customer service experience. Responsible for diagnosing, troubleshooting, and managing the resolutions for our customers and
guiding them to the best of our ability.
Responsibilities
Providing technical support for issues or any questions that may arise on our Product Portfolio.
Troubleshooting within customer environments or within own lab to find the appropriate resolution for the customer.
Collaboration between the support teams globally to upskill knowledge on Snow Products, known issues, troubleshooting and documentation.
Continuing to prioritize your workload ensuring customers are receiving regular updates and any urgent cases are progressed efficiently.
Creating and updating content within the support knowledge base ensuring we share knowledge for new issues in a timely and effective manner.
To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.
Required
Experience• A minimum of 2 years technical support experience.
• Previous experience working in Application Management or Support.
• Good knowledge and experience of Microsoft technologies including 365.
• Creation, maintenance and improvement of technical knowledgebase articles.


At least ONE of the following:
Solid knowledge and experience of IT infrastructure administration or sysadmin, Networking, Windows Server, Active Directory, Virtualization, Operating Systems etc.
OR
Solid knowledge and experience of application support with focus on SQL - SQL DB troubleshooting, SQL query analysis, SQL query error troubleshooting.
Desirable• Knowledge of Linux OS and basic commands
• SAM experience.
• Knowledge of Microsoft 365 (Configuration and Administration knowledge desired).
• A good understanding of cloud technologies and experience supporting products and solutions delivered as a service.
• In-depth knowledge of one or more of the following Products: ServiceNow, Salesforce, Adobe, Oracle, G-suite, and IBM BigFix.
• Microsoft Internet Information Services (IIS).


#LI-HYBRID
#LI-KK1
#LI-TechnicalSupport
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.