Job Description

The primary role of the Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly responding whilst maintaining the highest level of quality. Provide post-design support and repair of ResMed products, investigate device failures, upgrade the systems, product maintenance & testing.Lets talk about Qualifications and Experience:The ideal candidate should be a

• Technical graduate with 2-3 years of Experience In Support function.
• Excellent English speaking skills and a natural customer support attitude.
• Knowledge of basic computer operations and experience in IT/product support is an added advantage.
• Proficiency in office tools such as Excel, Word, and PowerPoint is required.
• Strong customer service skills, the ability to excel under pressure, and proven multi-tasking and time management skills are essential.
• Taking initiative, having a strong willingness to learn, and being open to working in 24x7 rotational shifts are also necessary.

Responsibilities :

• Include providing best-in-class customer service, technical troubleshooting, and problem resolution to customer queries over phone/email/chat.
• Providing technical assistance to users of software products through problem identification and resolution.
• Prioritizing support tickets, responding to inquiries on time, and collaborating with other departments to identify solutions.

Preferred:

• Bachelors degree.
• Minimum of 2-3 years of related experience.
• Developing professional expertise, applying company policies and procedures to resolve a variety of issues.

Joining us is more than saying yes to making the world a healthier place. Its discovering a career thats challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

ResMed