Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - youve come to the right place.About SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - youve come to the right place.About Salesforce
Were Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - youve come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).
While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time
EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)Role & Responsibilities:
- Assist third-party developers to troubleshoot their integration with APIs, Apex, Visualforce and implementation of other developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
\xc2\xb7 Write sample code, client libraries, and contribute to Open Source projects.
\xc2\xb7 Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
\xc2\xb7 Resolve customer service issues and skillfully manage complex customer service problems.
\xc2\xb7 Manage customers\' expectations and experience in a way that results in high customer satisfaction.
\xc2\xb7 Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
\xc2\xb7 Assist with the design and delivery of product and other technical training.
\xc2\xb7 Review support cases for technical and troubleshooting accuracy.
\xc2\xb7 Define and describe technical best practices.
\xc2\xb7 Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
\xc2\xb7 Complete assigned project responsibilities.
\xc2\xb7 Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:
BTech/BS degree in a technical field preferred with a strong academic record.
2 to 8 years engineering / programming work experience.
\xc2\xb7 Lightning Experience - Lighting Web Components & Aura
\xc2\xb7 Modern Javascript
\xc2\xb7 Apex(Synchronous and Asynchronous)
\xc2\xb7 Integration - REST/SOAP/Bulk API
\xc2\xb7 Debugging/Troubleshooting Errors
\xc2\xb7 Visualforce
\xc2\xb7 Sites/Communities/
\xc2\xb7 SOQL/SOSL
\xc2\xb7 Deployment- Metadata API/ANT Migration tool/CLI
\xc2\xb7 Flows/Process Builder
\xc2\xb7 Authentication, SSO/Auth Provider
\xc2\xb7 Event driven architecture - Platform Events, Streaming API, Change data capture
\xc2\xb7 Field Service Lightning (FSL)
\xc2\xb7 Mobile Dev
\xc2\xb7 Excellent written and verbal communication skills
\xc2\xb7 Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
\xc2\xb7 Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:
\xc2\xb7 Previous experience with CRM and its technologies.
\xc2\xb7 Experience as a committer in an Open Source project is a plus.
\xc2\xb7 Certified Administrator (ADM201 Certified)
\xc2\xb7 Certified Advanced Administrator (ADM211 Certified)
\xc2\xb7 Certified Developer (DEV401 Certified)AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.

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