Job Description

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Job Category Customer Success

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good\xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

Equality is a core value at Salesforce. Our aspiration is to create a workplace that looks like society \xe2\x80\x94 where everyone feels seen, heard, valued, and empowered to succeed. We put this into action with the , which provides women who have taken a career break a platform and opportunity to jumpstart their professional journey.

Over the course of six months, program participants will work within Salesforce\'s Technology, Sales, or Customer Success team, receive on-the-job training from Salesforce leaders, and be paired with a mentor to help navigate their career.

Job Title: Technical Support Engineer - Salesforce Return to work program

Overview of the role:

We are looking for an ambitious teammate to join our cutting-edge support team! This position is for highly motivated, self-directed individuals who desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master the Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast-paced, operating globally to provide 24/7/365 technical support.

Responsibilities:

The complete end-to-end customer experience;

Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues;

Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;

Raise issues to Product Engineering, when required;

Be a trusted advisor to our customers on issues related to Tableau products and experience in a way that results in high customer satisfaction;

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;

Provide feature explanation and Sales/Service Cloud standard methodologies;

Provide peer mentorship to team members through a Swarming framework;

Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.

Required Qualifications:

Minimum 1 year of career break

At least 2 years of prior experience in software development

Strong programming skills in C/C++, Java/J2EE or .NET

Excellent understanding of Computer Science fundamentals as proven through a superior academic record

Experience in developing either user interface or system-level software

Understanding of Internet technologies: Firewalls, web servers, web proxy servers, etc.

Understanding of database concepts, Data management (Oracle/RDBMS/SQL)

Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery)

Excellent written and verbal communication skills

Technical Support experience preferred

Preferred Qualifications:

Experience working within the Salesforce architecture

Certified Salesforce Administrator (ADMIN201), or other Salesforce certifications

Clear comprehension of one or more Sales/ Service Cloud products

Experience working with scripting languages and Web Architecture Principles

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

\xef\xbb\xbfSalesforce welcomes all.

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