Job Description

Business DivisionsGroup FunctionsYour roleAre you an analytic thinker? Do you enjoy identifying areas of improvement and engineering better solutions? Do you want to play a key role in maintaining stability and reliability in business critical systems?We\'re looking for a Level 3 Support Engineer to:provide advanced technical support, solving complex issues that have escalated from Level 1 & 2 support teamsminimize the risk and impact of failures by engineering operational improvements, such as predictive monitoring, auto scaling or self-healing etccollaborate with development (product vendor) and support teams to improve service reliability, update practices, and contribute to redesign of system for better scalability and maintainabilityapply a broad range of engineering practices with a focus on reliability, from instrumentation, performance analysis, and log analytics to automated testing, deployment, and operationswrite, maintain, and improve technical documentation, including system architectures, process flows, and support procedures ensuring clarity and accessibility for other team membersensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirementsFunction CategoryInformation Technology (IT)Join usAt UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it\'s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we\'re more than ourselves. Ready to be part of #teamUBS and make an impact?Contact DetailsUBS Business Solutions SA
UBS RecruitingYour teamIn our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You\'ll be working in the GCRG Risk Assessment & Measurement team in Pune focusing on maintenance of the Enterprise Risk Measurement System (ERMS) platform. ERMS is an integrated, global, enterprise-wide tool for managing audit and operational risk, including Issues, Audits, Controls, Events, Risk Assessments and Policies.Aside from your direct team, this role brings the opportunity to interact with support team members in Poland, Switzerland, Singapore, and US, as well as an active global user base, so if you are interested in meeting people from a wide range of backgrounds and cultures then this could be for you!Your expertiseYour expertiseideally 5+ years of experience in a similar position focused on production stability of complex platforms with a strong grasp on ITIL processes as well as tooling such as ServiceNOW, GitLABstrong communicator, capable of effectively articulating technical concepts to both technical and non-technical stakeholdersexcellent problem solving skills, with the ability to independently analyse and address issues in time sensitive situationsbroad technical skillset including hands-on working knowledge of Java, Apache web server & Tomcat, Kafka, as well as a solid knowledge of Linux operating systemsin depth knowledge of database management and experience with Oracle and/or PostgreSQL, including performance analysis and tuningprior experience and product knowledge of MetricStream Enterprise Risk Management (ERM) App - M7 would be advantageousinterested in learning new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mindBachelor\'s degree or equivalent in Computer Science, Engineering, or related field.About usUBS is the world\'s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..We have a presence in all major financial centers in more than 50 countries.How we hireWe may request you to complete one or more assessments during the application process.

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