Job Description

: Job Title : Technical Support Engineer Job Location : Bangalore(koramangala) Responsibilities:

• Troubleshoot and resolve software related issues.
• Perform appropriate and timely investigation and problem solving.
• Quickly identify issues that require escalation.
• Meet performance standards set by the department including quality and efficiency of calls/ emails answered.
• Continuously improve skills through self-study or participation in training sessions.
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in effective ways.
• Internally recognized specialist on complex technical and business matters. .
• Works on complex issues where analysis of situations or data requires an in depth evaluation of various factors.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Generally free to determine work priorities based on general direction from managers. Determine methods and procedures on new assignments, and may provide guidance to other team members.

Required Skills:

• Bachelor\'s Degree or Masters Degree program in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience
• Understanding of operating systems and software applications.
• Building of custom reports.
• Ability to deliver superior customer service.
• Sound analytical and organizational skills.
• Excellent oral/written communication skills.
• Able to communicate technical details in a clear and concise manner.
• Must know languages such as English, any regional language.

Company Profile : BHASH SOFTWARE LABS is a leading VAS Company based out of Bangalore. BHASH empowers its customers to communicate between varied IT back-end systems and mobile phones using SMS Services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data service offering includes "plug and play" application licensing and hosting. Employing a partnership with Mobile operators and a clear focus on SMS mobile messaging. We are looking for energetic folks with good communication skills. Job Type: Full-time Salary: 915,000.00 - 920,000.00 per month Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Shift:

• Day shift

Education:

• Bachelor\'s (Preferred)

Experience:

• Technical Support Engineer, It Help desk, Product support: 1 year (Preferred)

Speak with the employer
+91-XXXXXXXXXX