Job Description

Company OverviewRubik Infotech Pvt Ltd is a leading cybersecurity solutions provider based in Ahmedabad, Gujarat. They specialize in offering comprehensive IT security services and products designed to protect digital assets and ensure business continuity against evolving cyber threats.Rubik Infotech offers a wide range of cybersecurity services and solutions, including:

• Firewall Protection: Ensuring robust network security.
• Endpoint Security: Safeguarding devices and networks.
• Antivirus Solutions: Protecting against malware and other threats.
• Software Licensing: Providing legitimate software solutions.
• Managed Security Services: Continuous monitoring and incident response

Job OverviewWe are seeking a skilled Technical Support Engineer to join our team in Ahmedabad. This is a full-time, mid-level position requiring a minimum of 4 to 6 years of relevant experience. The ideal candidate will demonstrate expertise in technical support, with proficiency in Microsoft O365, Active Directory, and Email services, to support our IT infrastructure.Qualifications and Skills

• Proven experience with Microsoft O365, Active Directory, and Email services (Mandatory skill).
• Experience with the ITIL Framework for efficient IT service management and improvement processes.
• Strong understanding of cybersecurity fundamentals to help safeguard enterprise systems and networks.
• Hands-on experience with cloud platforms such as Microsoft Azure and Google Workspace.
• Excellent analytical problem-solving skills to diagnose and resolve technical issues efficiently.
• Effective communication skills to interact with clients and prepare comprehensive reports.
• Ability to work independently with little supervision, yet able to participate as a key player in a team.
• Familiarity with enterprise level technical support and understanding customer support needs.

Roles and Responsibilities

• Provide technical support for Microsoft O365, Active Directory, and Email services to clients and internal teams.
• Assist in developing and implementing systems to safeguard company information and IT infrastructure.
• Ensure resolution of issues or escalate them to specialized teams as necessary for quick problem-solving.
• Document all customer interactions and technical procedures for continuity and future reference.
• Coordinate with other departments to ensure flawless service delivery and satisfied clients.
• Conduct regular training sessions to update team members on the latest technology trends and support skills.
• Monitor and manage ticketing systems to ensure efficient and timely response to customer needs.
• Collaborate in the design and deployment of future solutions to meet emerging client needs.

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