• Ahmedabad, Gujarat, India
• Permanent
• Support
• 1 - 5 years

Job Title:
Technical Support Engineer
:
Designation: Technical Support Engineer
Location: Ahmedabad
Company Website: http://www.petpooja.com

Responsibilities:

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.
• Ensure all issues are properly logged.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication & Written skills.
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
• Ability to work flexible shifts, WO's, and ready to work on Indian National holidays and adapt to changing work schedules.

Experience Range: 1 - 5 years
Educational Qualifications: Any graduation,
Skills Required: Technical Support, Software Troubleshooting, Desktop Support Management, Remote Support, Software Solutions, Technical Ability, Application Support Management,
Annual Salary Range: INR 1,80,000 - 3,00,000
Candidate Attributes:
These are the qualifications/Skill sets that are deemed necessary for someone to be considered for
the above position.

Education- Technical degree or certification.
Specialized knowledge- Good knowledge of Installation, Configuration and network
technologies. Familiarity with mobile tools and Software / applications.
Other- Ability to work flexible shifts and to adapt to changing work schedules.
Professional Certification- Additional certification in Microsoft, Linux, Cisco or similar
technologies is a plus.
Experience - Proven field service experience or any relevant position of more than 2years.
Job Code: KL-TSE-TSE-AHME-4
About Us
When Petpoojas first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.

This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.

And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.
Why Us?
Join the Petpooja Family!

Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!

Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.

Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name - Petpooja, were regarded as great hosts.