Job Description

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\xe2\x80\x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\xe2\x80\x99t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the Team TA to copy from other JD.About the RoleThe Workday Adaptive Planning Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.LocationThis position is based in the Workday Pune office. Candidates must be willing to relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST).About You5+ years\xe2\x80\x99 experience in a Support related role with 2+ years\xe2\x80\x99 experience supporting Integrations, preferred in an enterprise software product.Proven ability to balance multiple priorities and communicate across organizational boundariesExcellent analytical and problem solving skillssolutions / workarounds to complex problemsExcellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical abilityAbility to assess business impact and prioritize work with the right level of urgency for customer needs.Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.Proactive, empathetic, team player who is responsive to customer needs and concernsIt would also be great if you..Have attention to detail and deep understanding of support best practicesHad previous experience or knowledge of finance and/or financial planning software applications or integrationsWorking knowledge of any of the following: Java, .NET, C# or any other programming languageWorking knowledge of SQL and DBMSWorking knowledge of LinuxHave these technical skills:Web Services / APIETL, Pentaho, Integration Implementation or SupportJenkins & GitK8s and DockerELK / any log aggregation toolJavascriptOur Approach to Flexible WorkWith Flex Work, we\xe2\x80\x99re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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