Job Description

:Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

• Work with System & CAD administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to Installation, deployment and while using all the basic and advanced modules of Creo suite of products.
• Provide a customer centric service through their understanding of the customers issue, knowledge of PTC products, and comprehension of Support Services processes.
• Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
• Assist in the creation and implementation of technical training and documentation related to the above topics.
• Collaborate with other offices worldwide to provide first class support for mission-critical customers

• Minimum Bachelor degree (B.E) in Mechanical or Production Engineering,
• 2 to 5 years experience in using / supporting PTCs Creo modules including Installation, Administration, Part modeling, Detailing, handling assembly and advanced assembly features, Cabling, Piping, Sheet metal etc.
• Experience in Customization using Toolkit or J-Link will be an advantage
• User level with basic administration knowledge in Windows/Unix
• Strong written and verbal communication skill

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."

PTC