Job Description

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Act as point of contact to provide consultative technical support
• Act as technology specialist bringing knowledge to the team in operation and troubleshooting
• Provide timely resolution to technical and product inquiries within established SLAs, including regular status updates to clients
• Trouble-shoot/qualify cases before escalating into Engineering
• Collaborate with internal teams to drive prioritization, analysis and resolution of complex technical issues, resulting in the highest level of customer satisfaction
• Contribute to knowledge base, documentation, and support ticket systems

Requirements

• Proven background building deep and enduring relationships with complex clients in an account management or consultative sales organization.
• Ability to thrive in a fast-paced environment, working closely with a cross functional team of account managers, engineers and solution consultants.
• Advanced written and verbal communication skills
• Strong personal organization skills including the ability to multi-task and prioritize job requirements
• Demonstrated creative problem-solving approach and strong analytical skills
• Strong Technical knowledge
• Detailed experience working within products
• Bachelors Degree or equivalent experience
• 5+ years full time experience in customer care/support or related field Ideal qualifications
• Operational knowledge of Windows/Mac

Adobe is proud to be an and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.

Adobe