Job Description

Company Name: VARITE India Private LimitedAbout The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.Essential Job Functions:

• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer submitted product bug reports with precision.
• Scope, troubleshoot resolve customer\'s issue and educates customers on the use of Adobe Analytics.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Fully owns cases in their name and contributes to success of global team.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Support sustainable&. scalable software solutions for Client\'s largest customers.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)
• Weekend or holiday coverage as required by the business.
• Assists in special projects and other duties as assigned.

Qualifications:

• Bachelor\'s degree in computer science or related field
• At least, 2 years\' experience in a customer support environment, preferably in a high enterprise tech setting
• Excellent communication skills, both written and verbal
• Be a problem solver, constantly identifying opportunities to improve processes and then acting.
• Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.
• Extensive knowledge of MS Office, email, and how the Internet and websites work
• Ability to build strong collaboration across internal teams and to a customer advocate.

Technical Acumen requirements:

• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.
• Experience with SQL and database management.
• Experience with data insertion and reporting APls, SOAP, REST and PHP
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools
• Desirable to have experience using Adobe Analytics and or optimization tools.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, Any JS Framework
• Knowledge of API (Application Programing Interface)
• Ability to identify, research and quantify business problems using statistical analyses on large data sets.
• Proven skills of leading multi-platform Adobe solutions as a product or technical client service lead or solution consultant.
• Desirable Adobe Experience Cloud tool certification (Adobe Analytics desirable)
• General knowledge about working with Google, Tealium, Salesforce and Pega technologies.
• Advanced level Excel and PowerPoint
• Some experience of digital marketing, CRO, digital analytics, decisioning, personalization, recommendations or UX disciplines

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitUnlock Rewards: Refer Candidates and Earn.
If you\'re not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you\'ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Varite