Job Description

Employment Type PermanentClosing Date 20 May 2024 11:59pmJob Title Technical SupportJob Summary As a Network Technical Support team member, you will provide service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe its people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.Who we are:Telstra is Australia's leading telecommunications and technology company with a rich heritage thats been built over 100 years. From our humble beginnings in the Postmaster Generals Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what were hoping to achieve together.Job details:Qualification - BE/B.Tech or equivalent
Years of experience required- 1-3 years.
Location - Bangalore
Working Model- HybridTechnical Skills:

• Incident Management Experience.
• Resolve customer issues at the first point of contact where possible, using your customer service skills and knowledge of products to explore potential solutions.
• Written and Verbal communication skills and good English comprehension.
• Should have experience/handling international calls. ( inbound/ outbound calls)
• providing quality customer service to our customers by processing inquiries provisioning orders and billing services.
• Should be a good Team player
• Ready to learn New Technologies ( Ex : Telecom Products )
• Experienced in International Customer support
• Positive attitude and behavior
• 24x7 Shift Environment / On-Call support / Australia Business hours

Note: Experience in Telcom Products or Mobility added Advantage

Telstra