Job Description

DesignationTechnical SpecialistNo. of Positions1Experience2.5-5 YearsSkill (Primary)Data Center-Network Data-Network DataQualificationB-Tech (Posting).JOB DESCRIPTION FOR NETWORK SPECIALISTRESPONSIBILITIES
Provide specialized hardware / software / network problem diagnosis / resolution for customer s Network.
Route physical problems to onsite hands and feet support staff.
Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
Provide support to Network hardware/software/configuration as assigned by Level 1 team/Monitoring Team & management Timely closure of incidents. Quality of resolution notes.
Support network Logistics movement of spares to various locations
Administer network filtering by implementation of access lists.
Troubleshoot routing and switching issues.
Troubleshoot WAN/LAN Problem.
Support the Network Build Projects for remote sites.
Maintain In Scope Network data and provide/present wherever/whenever asked by management client.
Technologies Involved in Support, Operations and Projects
Cisco Legacy Routing, Switching and Wireless (Aironet) (office & Industrial OT).
Cisco Meraki Routing, Switching and Wireless (office & Industrial OT).
Cloud based Proxy and Cloud connection.
ISP/WAN Provider, Colocation DataCenters Support coordination and troubleshooting.
SolarWinds Monitoring Tools-Use/admin NCM, NTA, NPM, NTM, IPAM.
Network Automation, python and Ansible knowledge or working experience will be preferred.
PRINCIPAL ACCOUNTABILITIES
Work closely with the client and other track teams to obtain technical knowledge and to permanently solve network problems.
Training: Be willing to impart on the job and training designed to enhance skills and support capabilities.
KEY BUSINESS CHALLENGES
Meet or exceed current client and team SLA.
Keep up to date on new technologies and end customer technologies.
Keep customer satisfaction high.
Reduce user downtime.
Analyze problems.
DIMENSIONS
Personal dedication to providing high quality, superior service always. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to always do so.
Ability to support design/configuration/deployment of small network projects.
COMPETENCIES
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

HCLTech