Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Provides Technical Support on ITSM Tool, Configurations and Implementation of Automation Tools specially ITSM, Patch Management Tool, Chatbot.
Enable Automation Features for users like auto ticketing, web based ticketing, email based ticketing etc.
Manage Cloud based ITSM Tool and tool proxy systems

Who You Are
Candidate should have good hands-on experience on ITSM Tool specially Symphony Summit AI, ServiceNow or ManageEngine Service Desk Plus
Should have hands-on experience on configuration & Customisation of ITSM Tool.
Should have hands-on experience of customization of workflow in ITSM Tool.
Good knowledge and hands-on experience of Chatbot configuration, rollout
Enhancement of Chatbot
Knowledge of patch management through Symphony Summit AI Tool
Good knowledge of Automation

• 
  6+ years of experience of ITSM (Symphony Summit AI) Technical Support
• Experience of Chatbot Configuration
• Knowledge of API Integration with ITSM
• Experience in automation/scripting
• ITSM Tool Training / Certification

Being You
Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.