Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role

• Provide support to end users desktop/laptop related issues and address user tickets regarding hardware, software and networking
• Knowledge on Windows OS & MAC iOS Services & Troubleshooting
• Walking to customers through installing applications and computer peripherals
• Guide & troubleshoot targeted questions to diagnose problems
• Providing technical on-site, face to face VIP IT support, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
• Having a fluent command over English & Hindi spoken communication skills with Client, Senior management Users
• Technical knowledge over following platforms on client devices - Windows 7 & 10, Mac Support, MS Office 2010/2013/2016/365, Skype for Business, Web based Applications, PC/Laptop builds, OS configuration, AD administration, hardware repair etc.
• Must have extensive VIP & Executives level support experience
• Responding & effective explanation of issues to customer or any questions regarding operation

and malfunctions. * Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

• Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
• Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
• BAU, face to face IT hardware & software support experience
• Excellent client facing experience
• Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
• Should have troubleshooting skills for resolving printer, scanner, LAN related issues and / or issues arising from TCP/IP configuration/s.
• Responds to customer questions regarding operation and malfunctions.
• Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
• Conduct remote troubleshooting
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Good Communication Skills, positive & service attitude & Strong Customer handling skills

Who You Are

• Diploma / Bachelor's degree in any Stream & equivalent
• Should have Hands on Experience for on Deskside Support Services for at least 5+ Yrs.
• Added Advantage - MCP or MCSE or CCNA Certifications
• Basic Knowledge on ITIL Practices
• O365 hands-on experience
• Basic Network & Server troubleshooting Experience
• Team Management
• Client Handling Experience

Being YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Kyndryl