Job Description

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you\'re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available - no matter what. JOB DESCRIPTION: Troubleshoot and resolve complex support problems Troubleshoot customer issues using remote desktop software Successfully interact through phone and email with customers as you solve their problems Dedication to the success and satisfaction of our customers Recreation of problems in house Root Cause Analysis and / or provision of examples of software bug Working independently and as a team to come up with the best solutions to a customer problem. Providing best-in-class phone-based support for a variety of complex, time critical issues. Using and sharing your knowledge of a wide range of technologies Working remotely on enterprise level customers and dark sites Having the opportunity to build labs and simulators Ability to be involved in product BETA testing Contributing to our Solutions Engine and online forums Position Requirements include: At least 2+ years of technical/customer support experience Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analyzing network packets, windows firewall, VSS). Strong understanding of SAN & NAS. Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS Understanding backup theory and design. Backup and data management fundamentals Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus. Linux Skills - desirable Previous experience troubleshooting enterprise environments. Strong customer relations skills. Strong multi-tasking and prioritization skills. Strong written and verbal communication skills. Excellent team player.

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