Job Description

Technical Solution Consultant


This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. Who We Are:


Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

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In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what's next for you.

What are we looking for:


We are seeking a Senior Technical Support Consultant (Individual Contributor) with 12+ years of experience in monitoring, troubleshooting, Customer Handling, and Linux.

• Take ownership of customer issues reported and see problems through to resolution.
• Good at researching, Diagnosing, troubleshooting skill and identifying solutions to resolve system issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

What you'll do:

• Provide enterprise-level assistance to our customers using the IT operations platform.
• Diagnose and troubleshoot product issues /questions and help our customers leverage the product effectively.
• Resolve product issues and responding to any product questions from customers.
• Use email and phone communication to provide clear, written instructions and technical manuals.
• Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
• Ask customers targeted questions to quickly understand the root of the problem.
• Give walkthroughs to clients, either via phone, email, or chat, until resolution is achieved.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to the internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.

What you need to bring:

• A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain.
• Microsoft, Cisco, Linux or similar certification is a plus.
• Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role.
• Experience in Windows / Linux / Mac OS environments.
• Ability to research and identify solutions to reported issues.
• Ability to diagnose and troubleshoot technical issues , including setup and configuration.
• Ability to prioritize and manage several open issues at one time.
• Willingness to work in shifts.

Do you also have

• Good understanding of Infrastructure domain - Servers, Network, cloud , and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with monitoring and alerting and helpdesk software (eg. Zendesk).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

Additional Skills:


Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You:

Health & Wellbeing


We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development


We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have -- whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging


We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:


Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.


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Services Job Level:


Master

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.



HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.