Job Description

Business Unit

AMS Production Support

• Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally

• Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers

• Communicate effectively verbally and in writing to clients and internal stakeholders

• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

• Prioritize work based on severity and urgency balancing client and business needs

• Collaborate among and across teams to ensure issues are addressed by the appropriate individuals

Org

Mgd Svcs - AMS

Org Unit

Global Services

Qualifications

Basic Qualifications

• At least 6 years total combined related work experience and completed higher education, including:

• At least 1 year customer service, call center, hospitality and/or technical support work experience
• At least 5 years additional work experience directly related to the duties of the job and/or completed higher education, including:

• Bachelor\'s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred QualificationsExpectations

• Perform other responsibilities as assigned
• Provide on-call support when needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Willing to work on a flexible schedule as needed
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Associate Type

Regular

Job Level

Professional 2

Government Job

NO

Cerner