JOB TITLE: Junior Engineer - Technical Services DEPARTMENT: Technical ServicesReports to:Level 1 - Sr. Technical EngineerLevel 2 - Manager/Asst. ManagerLevel 3 - ManagementLocation: Delhi/Punjab/Haryana (Hybrid)POSITION OVERVIEWJunior Engineer - Technical Services at Arabian Petroleum Limited, is a position on hybrid location primarilybased in Mumbai. As a Technical Services Engineer you will play a crucial role in providing technicalexpertise and support to ensure the optimal performance and application of our lubricant products. Thisposition combines engineering knowledge with customer interaction to deliver exceptional services andsolutions. She/He will be responsible for collaborating with internal teams, clients, and industry partners toaddress technical inquiries, troubleshoot issues, and offer tailored recommendations.JOB DESCRIPTIONThe Reporting Authorities shall provide the full portfolio of services including, but not limited to:

• Provide technical support to customers including troubleshooting, product recommendation and

used oil analysis.

• Provide technical assistance to Industrial & Automotive Businesses, Field Sales teams, Internal Sales

teams and Channel partners to serve and cater the client requirements.

• Communicate and handle complaints at various levels and liaise with client teams for the resolution

of the queries.

• Initiate and monitor Trials of various products and supporting the on-going trials at the client end

through regular visits and by maintaining coordination and communication with stake holders.

• Prepare lube chart, plant/equipment audits, lubrication surveys, product rationalization audits and

conduct field trials, when necessary to support overall business strategy.

• Should assist in identifying and developing new opportunities for obtaining customer recognised

value through innovative thinking and benefit selling.

• Attend and manage customer complaints arising in application or lubricant related reasons and to

provide inputs to prepare RCFA reports.

• Liaise with various internal tender and exports teams for related queries and fulfil the required

documentations

• Coordinate with QC and R&D teams over on-going trials and development related activities.

ACCOUNTABILITY

• Should be able to understand APLs range of products and deliver value to the customers.
• Responsible of maintaining Safety First principles and Job Safety analysis requisites during

Client/Site Visits.

• Should be able to carry out equipment inspection and pre-trial machine mapping individually and

further create & submit inspection reports.

• Will be required to conduct in-plant/on-site trainings, workshops, demonstrations to create

awareness regarding handling, testing and managing lubricant products.PERSON SPECIFICATIONInterpersonal

• Excellent written and presentation skills, with ability to adapt style and content of presentation for

both technical and non-technical audiences.

• Ability to display confidence in own abilities and is motivated to deliver.
• Ability to work across multiple activities and manage deadlines and conflicting priorities
• Strong networking and communication skills externally and internally - ability to cultivate and build

strong internal and external relationships with business counterpartsPage 2 of 2Skills, Competencies & Attributes

• A motivated self-starter, proactive, flexible and able to respond positively to challenge and ad-hoc

requests.

• Ability to contribute to the team, but equally work on own initiative with minimum supervision.
• Strives for continuous improvement; brings solutions and constantly seeks new and better ways to

work.

• Actively shares Company vision and demonstrates ability to adapt to change and has strong

decision-making skills.

• Efficient Presentation Skills.
• Valid driving licence is an added advantage.

Experiences

• 0-2 Years of experience in the field of Lubricants or Mechanical/Process Maintenance.

Qualifications3 Year full time Diploma course or 4 Year full time Degree (3 years Post Diploma) course in Mechanical,Chemical or Automobile Engineering.Graduates with 3 years of relevant experience may apply.Proficient in using Microsoft Windows and operating Microsoft Office (Ms Word, Ms PowerPoint, MsExcel)Job Types: Full-time, PermanentPay: \xe2\x82\xb912,278.70 - \xe2\x82\xb950,000.00 per monthBenefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person