Job Description

JOB DESCRIPTION:MAIN PURPOSE OF ROLEProvide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.MAIN RESPONSIBILITIESCommunicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customers enquiry.QUALIFICATIONSEducationAssociates Degree (\xc2\xb1 13 years)Experience/BackgroundMinimum 1 yearThe base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Support ServicesDIVISION: CRLB Core LabLOCATION: India
New Delhi : New Friends ColonyADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 100 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott