Job Description

About the RoleLocationIndiaGujaratAhmedabad

• Country/Region: Malaysia
• State/Province/County: Kuala Lumpur

CompanySiemens Energy Industrial Turbomachinery India Private LimitedOrganizationTransformation of IndustryBusiness UnitCompressionFull / Part timeFull-timeExperience LevelExperienced ProfessionalA Snapshot of Your DayThe Technical Service Engineer will be a key technical expert in the service business team, specializing in the fixing and resolution of reciprocating compressor issues during service and operations. They will provide technical support, guidance, and solutions to ensure the optimal performance of compressors in the field.How You\'ll Make an Impact

• Collaborate closely with Gas Service Client Managers to understand customer service needs and requirements
• Serve as a bridge between customers and Gas Service Client Managers, ensuring seamless communication and service delivery
• Provide expert consultation on our range of services, assisting customers in making informed decisions
• Facilitate the development of service strategies that enhance customer satisfaction and contribute to business growth
• Maintain accurate records of customer interactions, transactions, feedback, and complaints
• Address customer complaints with professionalism, providing resolutions that maintain the company\'s reputation for excellent service
• Diagnose and fix technical issues with compressors during service and operations.
• Provide on-site technical support to customers, ensuring quick and effective resolution of service issues.
• Conduct technical training sessions for customers and service staff to improve understanding and handling of compressor equipment.
• Collaborate with engineering and product development teams to provide feedback and insights on compressor performance and serviceability.
• Maintain up-to-date knowledge of industry trends, technologies, and standard processes in compressor service and operations.

What You Bring

• Bachelor\'s degree or equivalent experience in Mechanical Engineering or a related technical field with proven experience of 2 to 5 years
• Proven experience in a customer-facing role, preferably within the service industry
• Proven experience in compressor service and operations, with a strong track record of fixing and problem-solving.
• Excellent analytical and technical skills, with the ability to communicate sophisticated technical information clearly.
• Willingness to travel within Asia Pacific region to provide on-site support.
• Proficient in using diagnostic tools and software relevant to compressor service.
• Self-motivation to find efficient and effective ways to accomplish end goals

About the TeamOur Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy\'s mission forward.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we\'re also using our technology to help protect people and the environment.Our distributed team is committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy:Our Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Siemens Energy