Technical Service Engineer
Year India, India
Job Description
:
- Working as part of a L3 support team Candidate Should have Linux, GIT, Ansible and Windows system knowledge.
- Candidate who has Service Now knowledge.
- Good understanding and knowledge of Shell scripting and Python Server level hardware and basic networking knowledgeProvide level 3 platform support for Linux / Windows systems on deployment activities via profuse (automated system for managing, maintenance , software delivery and environment provisioning tool).
- Work with level 4 platform developers and help to increasing the percentage of incidents that are resolved in level 2.Support 3rd line activities related to
- Analyze the incident forwarded by L2 POS and POS teams and provide the solutions
- Ready to work in flexible hours.
- Update and maintain knowledge base [KB] based on the incidents resolved and ensures that knowledge base is up to date.
- Retail POS domain experience as preferred candidates.
- Should independently work on the Level 3 activities such as solution, analysis and communicating with stake holders/developers .
- Upskill to -Automate and optimize standard tasks e.g. daily health check of POS Servers etc by using Ansible and Pythoncreate workflows package pushing , using templates and scripts.
- Upgrade and installation of VMs/physical machines (includes DC virtual machines, store level devices - tills/PCs/servers)Cross train to support other Fujitsu retail offerings when necessary / appropriate.
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Job Detail
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Job IdJD3325732
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear