Job Description

Career Area: Marketing / Sales / Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you\'rejoining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'tjust talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Product Support Tech Rep, you will consult & coordinate on Product Problem Management for Hard Rock Underground Vehicle (HRV) within an assigned territory. Represent Caterpillar to minimize the commercial impact of Customer complaints related to products, applications, and maintenance requirements. You will monitor overall performance of product, coordinate to ensure product is performing to expectation of customer and meeting goals. Job Duties/Responsibilities may include, but are not limited to: . Responsible for monitoring overall performance of Cat products and meet needs of Customer / Dealer. Identify product problems, coordinate with dealer / customer / Product Groups to investigate the cause of failure and establish priority for resolution. Define product problems in terms of reported / observed symptoms, research available data, define application and conditions encountered, work with dealers and technical team to identify potential root cause and further information needed for solution. Respond to Dealers / Customers / Product Group / Commercial team / Site Performance Manager (SPM) regarding product problems. Monitor fleets Key Performance Indicators, analyze and look for improvement opportunities. Conduct Dealer / Customer site visit to provide technical assistance on field problems and follow up for improvement. Conduct product problem management meeting with Dealer / Customer and respective product group. Provide input to product support operations team for improvements in process and achieve higher service quality. Co-ordinate with SPM for driving Mining Equipment Management for total solution to customer and meet Total Cost of Ownership goals. Working with Sales Rep, Parts team, SPM to develop total customer solution that support Site performance, and sales & marketing efforts. Qualifications - Required College or University Degree in Mechanical or Mining Machinery Engineering. 7 to 8 years field experience. Strong communication, interpersonal and coordination skills. Desired Qualifications: . Field experience working on Hard Rock Underground Mining machineries. Note - The primary job location is Bangalore. However, if needed then you may be asked to work from site location on short term / long term relocation basis. The Job role require extensive travel. Relocation is available for this position. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply Submit your information to our Talent Network .

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