Job Description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at .

What You\xe2\x80\x99ll Do

Work Timings: Flexible (between 12 nn till 10 pm IST) based on the positions being managed and the timings of the teams being hired for. This is Not a Night Shift.

Birdeye is searching for a top-notch Senior Recruiter to be a part of our small yet powerful team helping fuel the talent requirements of our Hyper Growth organization. You must truly enjoy a start-up environment where we move fast, adjust the organization as needed, and be adaptable to change.

Use your energy and drive to help us hire the best and the brightest for Birdeye! As a Technical Recruiter, you will gain exposure to all facets of recruiting for India and will have the opportunity to become an expert in attracting the best talent. We\xe2\x80\x99re looking for a smart, self-motivated and coachable team player who loves to learn!

Responsibilities

• Recruiting and supporting multiple pipelines across teams with a primary focus on hiring for our technology organization
• Source and recruit talent in a competitive market; meet strategic hiring goals
• Work with the hiring managers to understand new requirements, help draft the JDs and define the interview process for specific positions
• Manage Job Postings on various job boards plus maintaining the company\xe2\x80\x99s careers page on our website (through Workable)
• Providing Comp insights based on current market trends
• Being the bridge between the candidate and Hiring Managers to ensure a smooth and great experience for all

Requirements

• 8+ years of Recruiting experience in a full cycle recruiting role in a technology start-up or mid/larger organization, with a strong emphasis in technology recruiting
• Bachelor\'s degree in any discipline. Masters in HR or related disciplines will be a plus
• Experience in managing high volume as well as niche hiring
• Experience recruiting for Junior, Mid-level, & Senior Technology positions for Frontend, Backend, QA and DevOps teams
• Strong internet recruiting, social networking and database searching skills required
• Experience using an applicant tracking system is required; experience with Workable is a plus
• Experience recruiting through Campuses is a plus
• Well versed with job boards like LinkedIn, Naukri, Monster etc.
• Previous experience in SaaS start-ups preferred
• Candidates must possess top notch interpersonal skills, including verbal and written communication
• Demonstrated flexibility, adaptability, and tolerance of ambiguity
• Awareness of and sensitivity to influence and work successfully with diverse groups of people including senior leaders
• Natural curiosity and a willingness to learn
• Strong customer service skills
• Goal driven and self-motivated

Why You\xe2\x80\x99ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

BirdEye