Job Description

Birdeye is looking for an experienced Technical Project Manager to become part of our engineering team who will drive key initiatives to support our ever developing product.

In your role as a Technical Project Manager, you will be responsible for managing a range of complex projects from initiation to delivery across multiple geographic regions. You will act as a central link between the business, software, and information technology teams. You will develop and manage comprehensive plans, manage risk and issues, and actively drive delivery.

Responsibilities

As an experienced Technical Project Manager with a proven track record in managing deliveries to plan and a solid knowledge of project and program management techniques focused on software and technology you will be responsible for

• The creation and management of formal project plans and associated documentation in line with software / technology processes
• Identifying and managing project risks, tracking issues and managing conflict to deliver successful outcomes Ensuring effective and transparent delivery of project / program oversight to stakeholders
• The practical integration of formalized project management techniques aligned to Agile team operations
• The execution of effective / efficient project related planning and control
• Operating within and adhering to all internal and external quality process standards

Requirements

• 5+ years of experience as a Project or Program Manager focused on software and information technology.
• Experience as a Software Engineer is a plus
• Proven hands-on inclusive leadership, focused on delivering successful project outcomes.
• Robust negotiation skills operating in an environment of openness and transparency
• Highly organized with first-rate analytical, communication and documentation skills demonstrating attention to detail
• Ability to work independently to tight deadlines, as well as cross-functionally to successfully implement projects
• Proven capability to confidently communicate technical concepts to non-technical audiences
• Experienced with the processes of strategic planning and management, continual process
• improvement, change/scope management, conflict resolution, resource planning and utilization
• Experience in building and implementing projects and productivity tools, preferably JIRA
• Demonstrated ability to successfully multitask and maintain a high level of accuracy

Benefits

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer-experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and

innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the whos who of Silicon Valley -Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

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