Job Description

JJob Title: Group Project ManagerOrganization Name: NEC Corporation of India Ltd.Reporting Relationship: Sanjeev PandeyRole Summary: We are looking for a xe2x80xa6designation who will leadxe2x80xa6..Responsibilities: The Program Manager would be responsible for managing the operation of the Help Desk, Service Desk and managed services (primarily L1, L2). Candidate must have proven background in service transition and service delivery, globally with desk size over 100+ FTE. Exceptional Senior-stakeholder and Vendor management skills; managing expectations and identifying high-level objectives, well versed in ITIL framework. Drive quantifiable operational efficiency in service delivery utilizing automation and frameworksPrerequisites:

• Qualification - Graduate

• Ideal candidate should have a minimum of 12+ years

• Desirable qualities:

• Total minimum professional working experience of 15 - 20 years in the managed services domain
• Hands on experience of ServiceNow, Manage engine and other ITSM tools
• Experience in running managed services domain would be added advantage
• Experience in implementing automation in Service Desk would be added advantage
• Full time BE/ B.TECH/ MCA from a reputed institute
• Certification: ITIL V4

Base Location: Noida, but flexible to travelSpecialization DescriptionTechnical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including:

• Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets
• Providing technical and analytical guidance to the project team
• Ensuring adherence to quality standards and review of project deliverables
• Analyzing and documenting requirements by liaising with a range of users in the organization
• On some projects, where applicable, manages the integration of vendor tasks and tracks and reviews vendor deliverablesSpecialization Match Note: Para-Professional incumbents update/maintain project schedules and associated resource plans and prepares progress reports. Para-Professional support may be in a Project Management Office (PMO) environment supporting multiple IT Projects.

Level DescriptionTypically leads a team of experienced or senior professionals who exercise latitude and independence in assignments. Level often assigned to manager of Supervisors. Implements policy and strategy for short-term results (1 year of less), whilst influencing others outside of own job area on policies, practices and procedures. Problems are difficult to moderately complex.

NEC Corporation