Job Description

Why Work at Reputation?Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.We\'ve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.Our Mission: We exist to forge relationships between companies and communities.Job Summary:As Program Manager, you will be responsible for driving deliverables for key projects across Engineering. You will coordinate these projects across Customer facing teams, Product Management, and Engineering. You will be key to the success of the organization through these products and will need to evaluate and contribute to architecture and database designs as well as update statuses, resolve roadblocks, and facilitate the product deliverables. Your role will focus on the engineering components that run the Reputation Platform with key deliverables such as data design, product optimizations, API designs, CI/CD upgrades, and integration with front end releases.Key ResponsibilitiesCommunication: Manage cross team and director level communication from teams. Provide clear and concise communication for regular status updates, schedule impacts, escalations, and long running projects outside of product deliverables.Collaboration and Stakeholder Engagement: Foster a highly collaborative environment by closely engaging with key stakeholders. Provide clear and concise communication to management and all stakeholders for each program. Updates need to span across different skill levels and focus such as architecture and director.Release and Process Oriented: Drive both related TPMs and cross functional engineering teams to deliverables for both this release and future releases. Focus on quality, documented workflows, and sustainable approaches. Become conductor of the product building schedules while balancing automation, escalations, and customer interruptions.Product Ownership and Leadership: Responsible for leading Engineering teams and fellow TPMs as an individual contributor. Coordinate with Product Management and Engineering managers to lead the program releases for related teams, defining external dependencies, building alignment for Product requirements and providing feedback across Product roadmap choices.Innovation and Problem Solving: Tackle significant challenges in design and data while driving innovation through identifying roadblocks and facilitating out of box solutions.Solution oriented: Tackle significant challenges in design and data while driving innovation by identifying roadblocks and coordinating solutions. Understand and build processes to escalate issues and design decisions to appropriate stakeholders.Customer Focused: Understand customer focus and impacts. Ask, encourage, and challenge product changes to focus on improving UX design, reducing architecture impacts on customers, and optimizing for our customers.Qualifications:5-8 year experience as a Technical Program Manager for software (plus if SaaS based)3-5 years experience working with programs that span multiple internal or external teams.2-3 years experience with database design such as mongoDB, ElasticSearch, or BigQuery1-3 years experience scripting or coding (java script a plus)Expert in Agile processesExperience with bug tracking software such as JIRAExperience using github or other code repositoryDesign or Architecture experience a plusDegree or equivalent experience in computer field (Computer Science, IT, etc)Ability to commute to Reputation\xe2\x80\x99s nearest office 2 days per week (Tuesday required).Basic knowledge of computer hardware and software requiredCharacteristics:Proven track record of escalation and incident handlingSkilled troubleshooterSkilled communicationOrganizedDetail orientedWork effectively under pressureWork independentlyDrive to deliver resultsCustomer focusWhen you join Reputation, you can expect:Flexible working arrangements.Career growth with paid training tuition opportunities.Active Employee Resource Groups (ERGs) to engage with.An equitable work environment.Our employees say it best:According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.Our employees highlight our:Ample Opportunities- \xe2\x80\x9cThere are many opportunities to learn and grow. Many open roles are replaced with internal promotions.\xe2\x80\x9dPositive Culture- \xe2\x80\x9cYou will never have a better culture anywhere else. Period.\xe2\x80\x9dTraining and Tools- \xe2\x80\x9cAll managers truly want you to succeed, and you are given great tools and training to be successful in your role.\xe2\x80\x9dBalance- \xe2\x80\x9cGreat work life balance and awesome team environment!\xe2\x80\x9dDiversity Programs & Initiatives:Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.At Reputation, we believe in:Diversity: Embracing a culture that values uniqueness.Inclusion: Inviting diverse groups to take part in company life.Belonging: Helping each individual feel accepted for who they are."At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, ReputationAdditionally, we offer a variety of benefits and perks, such as:Flexible PTOPaid company holidays4 company provided, \xe2\x80\x9cRecharge Days\xe2\x80\x9d, which are wellness days off for the entire companySeveral active Employee Resource Groups (ERG\xe2\x80\x99s) to help foster inclusion and communityEmployee Assistance ProgramAccess to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFiFetch Pet Insurance401KHealth, dental and vision insurancePaid maternity leaveEmployer paid short term and long term disability and life insuranceWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.To learn more about how we handle the personal data of applicants, visit our .Applicants only - No 3rd party agency candidates.

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