Job Description

Responsibilities Calling all innovators - find your future at Fiserv. We\'re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\'re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Production Control - Sr Associate Job Posting Title: What does a successful Job Posting Title do at FISERV The Batch Support Operator is responsible for understanding both the technical and business impact of operations while ensuring that the shift understands it as well. He is responsible for managing the shift from allocation of duties, coordination among staff (with application or development teams), prioritization of tasks, and mentoring in ensuring an efficient shift. Awareness of critical jobs, issues and situations including attendance (participate or drive) on Incident/Problem Bridge Calls, and the capability to assess escalation requirements are a must. He is also responsible for making sure all management instructions are adhered to and complied with 100%. In addition to aligning the team goals, Operator will successfully support batch processing for Fiserv Clients. Principal Duties and Responsibilities: The Operator is responsible to fully support batch processing for Fiserv Clients and will ensure measures are in place to prevent impacts to availability and ensure timely recovery and communication of impacts to Fiserv\'s Clients and internal Stakeholders. This includes: Operator is responsible for: Taking corrective actions to recover failed jobs and ensuring batch processing is executed on time. Monitoring batch processes and addressing issues to meet SLAs. Escalating appropriately based on documented processes. Documenting all issues following standard ITIL Incident and Problem management processes. Following all defined processes, procedures, and standards. Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces. Defining and updating all team documentation including the daily shift handover. Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing. Preforming proactive analysis of the batch schedules to detect potential problems. When necessary, take preventive actions. What will you do: Completing required administrative and educational tasks including completing regular time tracking, required surveys, and training sessions. Serve as technical focal point for Senior Management communication. Provide support and representation during management meetings, implementation, and problem recovery calls. Provides comprehensive executive summaries and business impacts to management. Manages all major business and application implementation activities with Minimal/no impact to Service Levels Provides technical analysis and review in support of Operational efficiencies and enhancements. Facilitates and develop new processes and content for departmental use. What will you need to know: Performs root cause and/or trend analysis for problem management and defining preventive actions. Works with application or development teams in recovery of complex technical problems Supports initiatives to enhance tools functionality working with Tools Support and Engineering groups and ensure participation from colleagues. What would be great to have: We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour , religion , sex, sexual orientation , gender identity, national origin , disability , or status as a protector veteran . Explore the possibilities of a career with Fiserv and Find your Forward with us ! Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company\'s Most Innovative Companies, and a top scorer on Bloomberg\'s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\'t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\'t send you a check to cash on Fiserv\'s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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