Job Description

for Technical Success Manager
xefx82xb7 You are highly technical, have knowledge of organizational/business workflow, and possess technical creativity and leadership skills, ensuring deliverables are met or exceed the Scope of Work.
xefx82xb7 You need to be a technical professional who is comfortable and competent in a fast-paced culture.
xefx82xb7 You always find ways to improve customersxe2x80x99 satisfaction in technical escalations and project deliverables.
xefx82xb7 You have great listening skills and ask in-depth questions to understand customersxe2x80x99 business challenges.
xefx82xb7 You have excellent demonstration skills in proofing solutions to business challenges.
xefx82xb7 You could effectively communicate (both verbally and in written form), ranging from Customersxe2x80x99 Project Managers to Business Process Owners.
xefx82xb7 You must possess a high level of technical competence; always be able to translate complex technical situations into a solution.
Responsibilities:
xefx82xb7 Possess in-depth knowledge of all the technical details of the range of Digital Transformation Solutions aligned with our offerings.
xefx82xb7 Support Sales Teams and Consultants to understand customersxe2x80x99 requirements technically, demonstrate how the problems can be solved, establish proof of concept (POC), project scoping, manage project, installation, integration, delivering the solutions along with proper testing and training, and documentation.
xefx82xb7 Proactively align internal technical support processes and tools to ensure customer satisfaction is prioritized.
xefx82xb7 Design and lead customerxe2x80x99s adoption plan, advice on scaling, and risk mitigation.
xefx82xb7 Conduct Solution workshops periodically to ensure customer-facing roles stay up to date with our latest value and offers.
xefx82xb7 Conduct technical training for the internal team, to keep them abreast on the features/updates. Also, to help promote value-added services and best practices to retain existing customers and to protect against price erosion on contract renewals.
Desired Skills and Experience:
xefx82xb7 6-10 years of relevant experience in related fields desired
xefx82xb7 Knowledge and experience in DMS, Workflow, ECM Solutions, Cloud and On-Premise Solutions, Business Process Automation Solutions, and RPA Solutions.
xefx82xb7 Knowledge and experience in Enterprise Software solutions.
xefx82xb7 Knowledge and experience in IT Infrastructure, Databases and Networking.
xefx82xb7 Strong analytical and problem-solving skills, design, installation/configuration, demonstration, testing, migration, training, and support
xefx82xb7 Advanced knowledge of Microsoft Office Application
xefx82xb7 Knowledge of scripting and automation will be an advantage (SQL, .NET, PowerShell, Python, JavaScript, Perl, etc.)
xefx82xb7 Knowledge of server virtualization (VMware), Citrix, Office365, and Azure will be an advantage.
xefx82xb7 Knowledge of Project Management will be an advantage.
xefx82xb7 Proficient in English communication-written and verbal

Ciel HR