Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Technical Manager - SecurityArea of Responsibility (APAC & EMEA): Global Security Technology, Building Management Technology, Security Risk Programs Administrative & Metrics Support, Database Administration, Vendor Management, Project Management, Analyst support & Audit POCPrimary Objectives:

• Lead the Security Technology Operations (EMEA & APAC): All security systems and equipment support and metrics. Training security leadership in all disciplines
• Ensure global security technology has high connectivity uptime.
• Assist local FM teams with BMS (Building Management Systems)
• Responsible for specific administrative and metrics support tasks in support of client Security Risk Programs & incident management training.
• Manage all security projects, in a formal Security PM role, and vendor support.
• Provide analyst support with SecOps in surveillance & rolling out Security reports.
• Back up Global Security Technology operations (AMERS)

Major Areas of Accountability:Security Technology Governance- Represents 50% of assigned duties and time allocation :

• Overall responsibility for the successful execution of all security technology across all TR locations, including remote sites that dont have permanent security staff

• Ensures that Security Management and SOC / SecOPS are properly trained in tier 1 triage response for downed equipment:

• Notification
• Basic troubleshooting
• System / Security app configuration

• Collaborates closely with Facility Management staff and makes sure all IFM needs are met.
• Produces quarterly metrics on technology uptime.
• Collaborates with SecurityOps & SOC for operations and incident response.
• Assists with client site closures and coordinates from a security perspective.
• Collaborate with Thomson Reuters Technology and ServiceNow teams.
• Database administration for all security servers
• Responsible for global card access, badging Systems, CCTV & ACS programming for new sites
• Purchasing security supplies through established procurement ways.

• Supports investigations by providing data analytics from CCTV / access control systems, as requested by the APAC & AMERS Security Directors.
• Troubleshoots site-level vendor support calls for security equipment, acts as buffer between vendor and TR
• Cloud Practitioner- Must be adept at supporting cloud supporting maintenance and best practices, specifically AWS.
• Support HR Payrole operations data transfer with Ascent / Workday FTPs.
• SME on the following topics-

• All Access Control functions.
• All CCTV functions.
• Security standard vendor products

• HID
• SWHouse
• Victor/VideoEdge
• Exacqvision
• Windows Servers
• External / TR applications connected to ACS

Major Areas of Accountability:Building Management Systems and FM Support- Represents 30% of assigned duties and time allocation.

• Develops and manages an up-to-date technology tracker on the that identifies all outstanding service tickets and technology problems.
• Identifies resolutions and makes recommendations to reduce or eliminate CCURE & BMS alarms.
• Assists with BMS database administration, system upgrade, EOL and access rights.
• Collaborate with Thomson Reuters ServiceNow & network team to ensure BMS server uptime.
• Maintain documentation on the systems and locations used globally by FM partners.

• Ensure SecOPS considers these systems during incident response.
• Maintain records of LIMT and keep SOC & SecOps data updated. Track and comply with LIMT trainings annually.
• Manage vendor response to service tickets - TR & Tyco / JCI
• Confirm all Security systems PM is completed in Corrigo workorder system.
• Effective management of AMC and SSA renewals, utilization and optimization across locations.
• Other duties as assigned.

Major Areas of Accountability:Project Management and GREFM Support- Represents 20% of assigned duties and time allocation.

• Responsible for planning and overseeing projects to ensure timely and accurate completion.
• Assist procurement partners during RFP process.
• Cover to cover vendor management during project scope.
• Produce a programming self-service cost save in every project.
• Report and escalate issues as they arise.
• Be good steward of client CAPEX funding.
• Create and maintain site as-builts after project completion.
• Other duties as assigned.

Location:On-site -New Delhi, DLIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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