Job Description

Technical Lead - Site Reliability EngineeringDuo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and Zero Trust Security solutions provider. Duo was built with cloud native technologies from the ground up and is a high scale SaaS-only solution running on AWS.Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge - transforming the security industry as we know it. Together we build solutions that are easy, effective, credible, and enduring. And that is why we are the most loved and trusted company in security.Our work culture is defined by values of Being more considerate than necessary, Learning together, Engineering the business and celebrating diversity of perspectives. A positive and intellectually cultivating environment for employees is the reason Cisco has won the Best company to work for three years in a row and earned us the title of The most loved security company given by our customers.As a Software Engineer on our Site Reliability Engineering team, you will develop software and tools to empower Duo's product development teams to maintain software releases quickly and smoothly. You will collaborate with a wide range of internal partners to engineer automated solutions to remove toil and enhance stability for a variety of infrastructures, with an emphasis on scalability. You will face challenges that require an engineering mindset and a desire to automate everything possible.What You\'ll Do...

• We invite you to join our growing Platform Engineering group to create the systems that are foundational in supporting our rapidly expanding global customer base. You will join our global Duo Security engineering team within Cisco's Security Business Group (SBG).
• Team members get to work on various aspects of our service from the platform architecture to end-user facing features.
• The teams within the Platform Engineering group have three distinct focus areas:
• Duo Administration: Building the service and features that are used by end users to configure and deploy the Duo service to implement Zero Trust Security in their environment. This team is embarking on an exciting journey to completely redesign the administration experience for our customers on a new platform they are building.
• Customer Systems: Building systems for a global Cisco workforce for managing Duo customers, generating data flows to feed the business intelligence workflows, and improving the customer experience with e-commerce platforms through which they transact with Duo. This team is working on an exciting opportunity to create a product experience that will enable Managed Service Providers (MSPs) to scale up their customer base.
• Platform architecture: Creating application-level platform solutions like additional levels of security for integration of services based on Kafka and SQS, intelligent rate limiters for endpoints, and numerous services used by end users and other product teams to build out Zero Trust Security solutions.

Required Skills

• Bachelor's degree (or above) in computer science or related field with 8+ years of overall software engineering experience.
• 6+ years of experience in SRE / DevOps related roles, supporting large scale SaaS environments.
• Experience with automated configuration tools like Ansible and Terraform
• You are good in managing deploying Cloud Services, Monitoring, Alerting, and Handling Escalations
• You have experience with Container Orchestration including Kubernetes, Helm Charts, and Docker
• You worked previously with streaming solutions such as Kafka, SQS.
• You have experience supporting a High-Availability SaaS environment.
• You work well in charting new DevOps practices without a well-defined roadmap.
• Experience with using python or other modern languages.
• Strong fundamentals of data structures, algorithms, design patterns and async programming.

3 Reasons why you should apply:

• You thrive having the autonomy to operate in a significant problem space solving real problems for real people.
• You work best within a compassionate team that is passionate about a common goal.
• You are happy when your end-users are happy and frustrated when they are frustrated.

If this role and the security field is exciting to you, we encourage you to apply even if you don\'t meet all 100% of the description or qualifications. If you have been an effective technical contributor to software projects and can show consistent examples of having led others, regardless of role or title, apply.Duo is committed to cultivating and preserving a culture of inclusivity and connectedness. We are able to grow and learn better together with a team with varied strengths of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for this team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, the nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, and beliefs.Why Cisco SecureWe're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we\'ll reach with your passion for security, your customer focus, and your desire to change things up!"Cisco Secure offers an environment that combines cutting-edge, mission-critical, technology with some of the brightest, most diverse set of people I\'ve ever had the pleasure of working with." - Chief of Staff, EngineeringThere are so many amazing reasons to join Cisco. Learn more !Join Cisco Secure - Be You, With Us!#CiscoSecureEng24Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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