Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Short DescriptionJob ID- 34559Job Title- Technical Lead, Security OperationsLocation- Gurgaon/ BangaloreReports To- Customer Security Operations Centre ManagerJob SummaryThe Customer Security Operations Centre (CSOC) is responsible for operation, maintenance and monitoring of Colts Managed Security product portfolio as Technical Lead in Security Operations, primary responsibilities are to provide support for Colt Customer Security services, with expert level knowledge on technology and operations skills.Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events.Typical tasks and responsibilities will include:

• Monitor and react to all Customer security alerts / events
• Manage customer faults, service outages, and service impairments to resolution, on Managed Security products
• Provide regular and accurate customer updates
• Participate in 24/7 rotational shifts.
• Implement changes within customers managed security environment and for Managed Security products
• Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures
• Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team
• Self-driven individuals with 4 to 5 years of relevant information/network security experience
• Previous experience on medium and large platforms, with multiple security technologies/products

Essential Requirements

• Experience in a security operations environment like Checkpoint, Cisco, Juniper, IPS, DDoS mitigation platform.
• Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Cloud Security (SSE/SASE, CASB, ZTNA, DLP, SWG)
• Security Industry Certifications (Examples)
• CISSP
• CISM
• Security+
• CCNA

SkillsService Level ManagementNetwork Operations Standards and ProceduresNetwork Operations DiagnosticsEducationA bachelors or masters degree in Business, IT, Computer Science, Telecommunications or a relevant fieldWhat we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers

Colt Technology Services