Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Short DescriptionJob ID- 34567Job Title- Technical Lead, Security OperationsLocation- Gurgaon/ BangaloreReports To- Customer Security Operations Centre ManagerThe Customer Security Operations Centre (CSOC) is responsible for operation, maintenance, and monitoring of Colts Managed Security product portfolioJob SummaryThe Customer Security Operations Centre (CSOC) is responsible for operation, maintenance and monitoring of Colts Managed Security product portfolio as Technical Lead in Security Operations, primary responsibilities are to provide support for Colt Customer Security services, with expert level knowledge on technology and operations skills.Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events.Key Accountabilities

• Monitor and react to all Customer security alerts / events
• Manage customer faults, service outages, and service impairments to resolution, on Managed Security products
• Provide regular and accurate customer updates
• Implement changes within customers managed security environment and for Managed Security products
• Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures
• Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team
• Participate in 24/7 shift rotational
• Possess exceptional customer service skills
• Multi-task during events
• Communicate effectively with managers, customers and vendors
• Maintain effective working relationships with peers
• Maintain relationships with other support teams both within and outside of Security
• Strong written and verbal communication skills
• Analytical and problem-solving skills
• Attention to detail with good organizational capabilities
• Prioritize with good time management skills

Skills and Experience

• Self-driven individuals with 4 to 5 years of relevant information/network security experience
• Previous experience on medium and large platforms, with multiple security technologies/products
• Worked under high pressure situations.
• Good Incident and Problem Management skills.

Essential Requirements:

• Experience in a security operations environment
• Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Cloud Security (SSE/SASE, CASB, ZTNA, DLP, SWG)
• Experienced working on security technologies like Juniper, Checkpoint, Cisco); IPS; Web Proxy, Application Firewalls; Load Balancers; DDoS mitigation platform; Vulnerability scanners
• Experienced in VPN Configuration / Troubleshooting
• Experienced in Routing and Switching / Troubleshooting
• Experience in Load Balancers

SkillsNetwork Operations Carrier ServicesWorkflow ManagementBusiness IntelligenceTelecom Vendor ManagementService Level ManagementNetwork Operations Standards and ProceduresNetwork Operations DiagnosticsEducationA bachelor\'s or master\'s degree in Business, IT, Computer Science, Telecommunications or a relevant fieldAbout ColtAt Colt, we provide world-class network and voice connectivity across Europe, Asia and North America\'s largest business hubs. We\'ve been specialists in our field for nearly three decades - and we\'ve won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.What is it like working with us?As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it\'s one of the great advantages of working at Colt.Inclusion is at the heart of our culture here at Colt. From day one, you\'ll be encouraged to be yourself as we believe that\'s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click .What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities \xe2\x80\xa2Access to Online-learning Platform
• option of parking slots in the Colt Campus

Our valuesWe live by our Colt values every day, whether we\'re launching new projects or solving problems together. Our values represent how we behave and are integral to our culture.We know people matterWhether it\'s a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.We always find a better wayBy staying one step ahead we empower our customers to succeed through the power of connectivity. We\'re swift to adapt and take responsibility for the promises we make.We win togetherWe believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.We can change the worldWe want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity - to create good.Visit to find out more.Inclusion, and valuing diversity of thought and experience, is at the heart of our culture here at Colt. From day one, you\'ll be encouraged to be yourself as we believe that\'s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click .

Colt Technology Services