Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Technical Executive

Work Dynamics

What this job involves?

Incident Management:

• Handle incidents/work orders for critical systems within SLA on a global scale through incident management software
• Ensure timely updates and follow ups within SLA.
• Ensure timely escalations and notification/communication reaches the stakeholders properly.
• Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders
• Timely communication to stakeholders for the incidents nearing closure SLA
• Prepare and share open incident status to stakeholder\xe2\x80\x99s n monthly basis

Facilities Helpdesk:

• Handle facilities service requests on a global scale through D365 /CFS tool
• Receiving and logging complaints containing complete details of the requests.
• Assign each request with appropriate service level hierarchy to determine the nature of issues, and t dispatch them to the appropriate department
• Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
• Keep tabs on feedback and communicate with the requestor to ensure the closure of the task Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls Assisting manager in conducting analyses is also within your scope.
• Prepare/contribute to the monthly management report for our clients.
• Working side-by-side with both engineering and facilities departments in handling our operational procedures.
• Collaborative mind-set

Remote Monitoring System:

• Remotely monitor the mail and voice alarms for critical systems
• Monitor the Iconics alarms/faults for remote locations
• Escalate potential alarms/faults to the stakeholders as per the SLA
• Record the alarms/faults on shift basis
• Compile the alarms/faults record and share it to the stakeholders on monthly basis

Work Permits:

• Prepare and share the weekday/weekend work report as per the SLA timelines
• Record the permit status communication
• Prepare and share the weekday/weekend end of work report as per the SLA timelines
• Compile all weekday and weekends report on monthly basis and share it to the stakeholders

Reports:

• Prepare duty logs and sharing it to internal team at end of shift
• Prepare histogram and share it to internal team and clients on weekly basis
• Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis
• Prepare weekly incident report and share it managers on weekly basis
• Prepare monthly management reports and share it to stakeholders on monthly basis
• Prepare adhoc reports and share it to the stakeholder.

Putting best practices in place, Teamwork should also be one of your strongest points, as you\xe2\x80\x99ll work with a team to ensure that all performance targets set out in the KRA are being met.

Sound like you? To apply, you need to be:

Technical hands

• Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management & prioritizing skills
• Attention to detail

Good communicator: Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

Collaborative mind set: We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer centric focus and superior organizational skills to manage daily activities effectively

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site \xe2\x80\x93Bengaluru, KA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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