Job Description

What You\'ll Do

Cisco Support Services ( TAC) is seeking a LAN Switching Technical Consulting Engineer (TCE) for a position with the following responsibilities:

• Should be able to solve TAC cases with no or minimum guidance
• Skilled to handle complex and critical customer call
• Ability to analyse, configure and solve problems in large networks
• Engage and collaborate with multiple stakeholders to resolve customer issues
• Provides consultation to independently tackle complex product and network problems
• Effectively utilizes complex lab setups to replicate customer reported issues
• Submit complete and correct defect reports when deemed fit

Who You\'ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The Switching TAC team works on complex issues with some of Cisco\'s top customers. It\'s an opportunity to master the latest technology and products, while working with a technical team with varied strengths. Grow your skills in a dynamic environment and join some of the industry\'s brightest minds in deploying and supporting today\'s most advanced Internet technologies.

Who You Are

• Should have strong knowledge in Cisco LAN Switching technologies like STP, RSTP, VTP, VSS, MSTP, LACP, VLAN
• Good to have platform level knowledge in 6500, 6800, 4500, 3850, 9000
• Excellent in communications ( verbal and written) and customer handling skills
• Commit to continuous learning, results orientation and teamwork
• Good troubleshooting approach and crisis management skills

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we\'re \xe2\x80\x9cold\xe2\x80\x9d (36 years strong) and only about hardware, but we\'re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can\'t put us in a box!

But \xe2\x80\x9cDigital Transformation\xe2\x80\x9d is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don\'t care. Tattoos? Show off your ink. Like polka dots? That\'s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate\'s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco Systems