Job Description

• * THE BUSINESS ENTITY * CISCO TECHNICAL ASSISTANCE CENTER (TAC) ORGANIZATION SEEKING A CUSTOMER SUPPORT ENGINEER -DATA CENTER SWITCHING TO JOIN SOME OF THE INDUSTRY\'S BRIGHTEST MINDS IN DEVELOPING, DEPLOYING AND SUPP

THE BUSINESS ENTITY CISCO TECHNICAL ASSISTANCE CENTER (TAC) ORGANIZATION SEEKING A CUSTOMER SUPPORT ENGINEER -DATA CENTER SWITCHING TO JOIN SOME OF THE INDUSTRY\'S BRIGHTEST MINDS IN DEVELOPING, DEPLOYING AND SUPPORTING TODAY\'S MOST SOPHISTICATED INTERNET TECHNOLOGIES. WHO YOU\'LL WORK WITH IN THIS ROLE, YOU WILL COLLABORATE WITH FELLOW CISCO TAC ENGINEERS TO ASSIST OUR PARTNERS, CUSTOMERS, AND ACCOUNT TEAMS TO INDEPENDENTLY TACKLE & DEBUG PRODUCT PROBLEMS. OUR ENGINEERS REQUIRE ANALYTICAL SKILLS AND TECHNICAL KNOWLEDGE TO SOLVE PRODUCT AND NETWORK PROBLEMS OF MODERATE TO HIGH COMPLEXITY. YOU WILL SUCCESSFULLY USE MODERATE TO SOPHISTICATED LAB SETUPS TO RECREATE AND SOLVE PROBLEMS. LASTLY, YOU WILL ACT AS A TECHNICAL HARD WORKER AND PROVIDE SUPPORT ON A WORLDWIDE BASIS AT A PEER LEVEL. WE\'RE SEEKING TEAM MEMBERS THAT ARE TRAINED IN DATA CENTER SWITCHING PRODUCTS AND TECHNOLOGIES. YOU WILL PROVIDE SUPPORT FOR NEXUS 9K, NEXUS 7K, 3K, 5K/2K SUITE OF SWITCHES (BOTH HARDWARE AND SOFTWARE).WHAT YOU\'LL DO: ROLE & RESPONSIBILITIES A TECHNICAL GUIDE PROVIDING TECHNICAL ASSISTANCE TO CISCO CUSTOMERS LOCATED WORLD-WIDE, WHILE MAINTAINING THE HIGHEST LEVELS OF CUSTOMER HAPPINESSES. ASSIST CUSTOMERS IN ADDRESS HARDWARE/SOFTWARE RELATED ISSUES ON VARIOUS CISCO NEXUS SWITCHING PLATFORMS. APPLIES ANALYTICAL SKILLS AND TECHNICAL KNOWLEDGE TO RESOLVE PRODUCT AND NETWORK PROBLEMS OF MODERATE TO HIGH COMPLEXITY. ANALYZE, CONFIGURE AND FIX CORE, DISTRIBUTION, ACCESS LAYER SWITCHES AND NETWORKS. OPTIMALLY USES THE MODERATE TO SOPHISTICATED LAB SETUPS TO RECREATE AND RESOLVE CUSTOMER FOUND ISSUES. HIGHLY ADAPTABLE AND SENSITIVE TO CUSTOMER REPORTED ISSUES ACCORDING TO ITS SEVERITY. SHOULD BE ABLE TO QUICKLY RESOLVE CUSTOMER ISSUES. END TO END OWNERSHIP OF CUSTOMER SERVICE REQUESTS. COLLABORATES WITH ALL RELEVANT PARTNERS - INTERNAL AND EXTERNAL, AND ACTS AS FOCAL POINT UNTIL THE PROBLEM IS RESOLVED. EXERCISES JUDGMENT WITHIN DEFINED PROCEDURES TO SETTLE APPROPRIATE ACTION. PRESENTS IDEAS AND INTERACTS WITHIN TAC AND DEVELOPMENT TEAMS AT PEER LEVEL ABILITY TO COMMUNICATE EFFICIENTLY WITH CUSTOMERS IN A VARIETY OF MEDIUMS. UTILIZATION OF A GOOD UNDERSTANDING OF CISCO BUSINESS STRATEGIES AND DRIVERS TO GUIDE ACTIVITIES. ABILITY TO INSPIRE CHANGE THROUGH INNOVATION. WORK TOWARDS CONTINUOUS LEARNING, RESULTS ORIENTATION AND PARTNERSHIP. WHO YOU ARE : MINIMUM QUALIFICATIONS YOU\'VE EARNED A BACHELOR\'S DEGREE IN A TECHNICAL FIELD AND 1-3 YEARS OF DYNAMIC EXPERIENCE IN RELATED ROLE, OR A TECHNICAL MASTER S DEGREE WITH 1 YEAR OF EXPERIENCE YOU HOLD CERTIFICATIONS IN ONE (OR MORE) OF THE FOLLOWING: CCNA, CCNP, CCIE PRIOR CUSTOMER SUPPORT EXPERIENCE. BE/BS/MS IN ELECTRONICS AND TELECOMMUNICATION, ELECTRICAL AND ELECTRONICS, COMPUTER SCIENCE, INFORMATION TECHNOLOGY OR SIMILAR TECHNICAL DEGREE OR RELATED EXPERIENCE DESIRED SKILLS STRONG NETWORKING AND IN-DEPTH KNOWLEDGE IN CISCO NEXUS SWITCHING AND ROUTING TECHNOLOGIES. PROFICIENT WITH NETWORKING TOOLS SUCH AS TRAFFIC GENERATORS (E.G LXIA), SNIFFERS ET AL. PROVEN EXPERIENCE SUPPORTING AND CONFIGURING MEDIUM TO LARGE ENTERPRISE LANS FIX PRODUCT AND NETWORK PROBLEMS OF HIGH COMPLEXITY. HAS STRONG IN-DEPTH KNOWLEDGE IN LAN SWITCHING TECHNOLOGIES. EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS. GOOD CUSTOMER HANDLING SKILLS. ABILITY TO HANDLE TOUGH SITUATIONS OPTIMALLY. SOLID ATTENTION TO DETAILS.

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