Job Description

Technical Consultant (Zoom Contact Center)What you can expectAs a Technical Consultant you will collaborate closely with Zooms largest customers. The Technical Consultant ensures the customers success with Zoom products and services and delivers customer satisfaction and happiness.About the TeamThe global Zoom MSO (Managed Services) team comprises of highly technical Audio & Video engineers, Project Engineers, Technical Consultants and Customer Success Managers. Providing Proactive & Reactive support 24/7.What wexe2x80x99re looking for

• Have extensive relevant experience in a customer-facing environment is required.
• Have extensive experience supporting a contact center solution for a customer facing environment
• Experience with Zoom Contact Center or similar communication platforms is required.
• Possess skills in troubleshooting common technical issues with call flows, queues, or skills-based routing
• Have a solid understanding of IP Telephony and SIP
• Have completed CompTIA Network+, Cisco CCNA SIP School background
• Possess excellent verbal and written communication skills in English, with the ability to explain technical concepts to non-technical users.
• Possess ability to effectively in a team-oriented environment and collaborate with various departments.
• Have an understanding of Managed Services and information technology infrastructure library concepts and practices

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
Wexe2x80x99re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, youxe2x80x99ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our Commitmentxe2x80x8b
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

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