Job Description

An Inspiring Work Culture | Flexible Working Hours | Work Like Never Before

### Recent Graduates

We offers technical and business internships to students for 2 to 6 months and also full-time opportunities designed to empower you. Imagine the impact you can have and jumpstart your career. As we have successfully completed 5 yrs of execution.
### Experienced Professionals

Want to make a difference? So do we. Step in to explore the wealth of career opportunities and take your career to the next level.

Technical Consultant



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Roles and Responsibilities and Skills required for the profile:


• Architect, build, deploy and configure WFO Avaya/Verint platforms
• Be the primary POC for troubleshooting complex Avaya/Verint WFO-related issues during the implementation
• Proactive performance management and capacity planning
• Manage technical projects (build, plan, document, train) pertaining to WFO systems
• Follow the change management process and participate in off-hours maintenance windows





Requirements:


• 5+ years of Avaya/Verint software architecture, installation, configuration, and administration
• Technical experience with Windows and Active Directory system administratio
• Solid experience with Avaya/Verint QM/WFM/Customer Feedback is a must
• Knowledge of Avaya/Verint Analytics. DPA and Speech Analytics is highly desired
• Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
• Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
• Good experience with MS SQL (2012/2017): database structure, administration, performance tuning and scripting
• AWS, GCP and VMware experience
• Excellent verbal and written skill