Job Description

:Join our TeamAbout this opportunityThis Job Role is responsible for technical capability as part-of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.What you will do

• Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
• Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets.
• Escalation support for Service surveillance and Field service.
• Typical Interfaces: Service supervising || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
• Tools & Resources: Managed Services processes and Customer tools

You will bring

• Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Experience level 6 +years in Huawei or Ericsson RAN Trouble-shooting and configuration.
• Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, improved services
• KPI Analysis, Analytical and synthesis capabilities
• Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies and Scripting.
• Core and access network performance / configuration parameters and their interpretation and usage.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Technical Authority Expert Job Stage: Job Stage 6
Primary Recruiter: Ayushi Mittal

Ericsson