Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Technical Associate - Service Desk L1 Responsibilities . Handle the issues/request reported through various ticketing tool within agreed SLA&rsquos . Should handle Voice and Non-Voice tickets simultaneously. . Responsible for executive leadership and Board members IT support. . Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. . Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams . Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari) . Set up and configure computer systems. . Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers. . Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices. . Trouble shooting issues related to business specific applications. . User provisioning of various business applications(ERP) . Support New Transitions, Ramp Up&rsquos/Down&rsquos, Business migrations/Site Consolidations Projects. . Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout) . Knowledge Management - Ensure the Knowledge Articles are used on all issues. . Provide Hands and Feet support to other IT Teams for any scheduled activities. . Install and configure computer hardware, operating systems, and applications. Qualifications we seek in you! Minimum Qualifications . Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field. . Strong domain knowledge and technical orientation. . Knowledge of OS, MDM and Office Issues. Preferred Qualifications/ Skills . Customer Service and Problem-Solving attitude. . Good communications skills in English. . Should be able to deliver on tight timelines. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

foundit