Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Technical Associate - Network and voiceResponsibilities

• A Network and Voice Engineer is responsible for implementing and maintaining voice communication systems and networks within an organization.
• Designing Voice Networks: Planning and designing voice over IP (VoIP) and traditional voice networks to meet the organization's communication needs.
• Implementation: Installing, configuring, and deploying voice communication hardware and software, including PBX systems, VoIP gateways, and SIP trunks.
• Network Optimization: Monitoring and optimizing voice network performance to ensure high call quality, minimal downtime, and efficient resource usage.
• Troubleshooting: Identifying and resolving voice communication issues, such as call quality problems, connectivity disruptions, or hardware failures.
• Security: Implementing security measures to protect voice communication systems from threats like eavesdropping or unauthorized access.
• Upgrades and Maintenance: Performing routine maintenance, updates, and upgrades to keep voice systems up-to-date and secure.
• Documentation: Maintaining detailed records, diagrams, and documentation of voice network configurations and changes.
• Collaboration: Working closely with other IT and network professionals to ensure seamless integration of voice systems with other technologies.
• Vendor Management: Coordinating with vendors for equipment procurement, support, and troubleshooting assistance..

Qualifications we seek in you!
Minimum Qualifications

• Bachelors degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required.
• L2 experience in Network & Voice Support.
• Voice Engineers should have a strong understanding of telecommunications technologies, networking protocols, and security best practices. They play a crucial role in maintaining efficient and reliable voice communication systems within an organization.

Preferred Qualifications/ Skills

• Good ITIL knowledge
• Excellent Communication and interpersonal Skills
• Excellent business process and change management skills with ability to develop strategy, evaluate efficacy, influence stakeholders, drive implementation and measure success.
• Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate large amounts of information.
• Ability to meet strict deadlines while managing multiple tasks with competing priorities.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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