Job Description

As a Technical Support Assistant, your primary responsibility is to provide technical assistance and support to customers, employees, or clients who are experiencing issues with hardware, software, or other technical products or services. You will play a crucial role in troubleshooting problems, providing solutions, and ensuring customer satisfaction. This position requires a combination of technical knowledge, problem-solving skills, and excellent customer service. Responsibilities: 1. Customer support: Respond to customer inquiries and provide technical assistance via various channels, such as phone, email, chat, or ticketing systems. Resolve technical issues or escalate them to appropriate teams for further investigation and resolution. 2. Troubleshooting: Analyze and diagnose technical problems reported by customers or employees. Use problem-solving skills and technical knowledge to identify the root cause of issues and provide timely and effective solutions. 3. Documentation and knowledge base: Maintain accurate records of customer interactions, technical issues, and resolutions in a ticketing or CRM system. Contribute to the development and improvement of a knowledge base by documenting common problems and their solutions. 4. Remote assistance: Provide remote support by guiding customers or employees through troubleshooting steps via phone, chat, or remote desktop tools. Assist in the setup and configuration of software applications, hardware devices, or network connections. 5. Hardware and software support: Assist users with the installation, setup, and troubleshooting of hardware components, software applications, operating systems, and peripheral devices. Provide guidance on best practices and offer recommendations for software or hardware upgrades, if necessary. 6. User training and guidance: Conduct training sessions or create user guides to educate customers or employees on the proper usage of software applications, tools, or systems. Offer tips, tricks, and recommendations to optimize productivity and troubleshoot common issues. 7. Incident management: Follow established incident management processes to ensure timely resolution of technical issues. Prioritize and escalate critical incidents to appropriate teams or supervisors when required. 8. Collaboration with other teams: Collaborate with cross-functional teams, such as software development, network operations, or quality assurance, to provide feedback on product usability, identify recurring issues, and contribute to the improvement of products or services. 9. Customer feedback and satisfaction: Gather customer feedback on technical support experiences and identify areas for improvement. Strive to provide exceptional customer service and ensure customer satisfaction. 10. Continuous learning: Stay updated on the latest industry trends, technologies, and product knowledge. Participate in training sessions, workshops, or self-paced learning to enhance technical skills and keep up with evolving technology. Qualifications: - High school diploma or equivalent; additional technical certifications or degrees are a plus. - Proven experience in technical support or a similar role, preferably in a customer-facing environment. - Strong technical knowledge and troubleshooting skills for hardware, software, and network-related issues. - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. - Familiarity with ticketing systems, CRM software, remote desktop tools, and other support tools. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Patience, empathy, and strong customer service orientation. - Attention to detail and ability to follow documented processes and procedures. - Ability to work independently and as part of a team. - Flexibility to work in shifts or on-call, if required. Job Types: Full-time, Fresher Salary: 98,000.00 - 915,000.00 per month Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

• Monday to Friday

• Day shift

• Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)