Job Description

Overview:
Position: Product Specialist
Title: Technical Applications Representative
Lutron is a world leader in Total Light Management, with offices on four continents and sales in over 100 countries. Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at the Cyber City, Gurgaon, as a Technical Applications Representative.


Lutron Electronics Co., Inc has an opening for top candidates with 1-2 years’ work experience. In this position, you would be a key part of the Lutron global service team.


Preferred Background: Building Management Systems/BMS, Automation, Commissioning, Field service, Lighting controls

Lutron offers you the opportunity to:

• Accept new challenges
• Pursue your strengths
• Expand your horizons
• Develop your potential

Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in strong sales and profitability growth year over year. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to serve our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services. Responsibilities:

• Represent Lutron with a professional, upbeat attitude according to our Five Principles, particularly TAKE CARE OF THE CUSTOMER.
• Develop technical expertise regarding Lutron products, systems, and services.
• Support our customers by providing necessary information on our stand-alone and system level products via phone and email in a timely and professional manner.
• Troubleshoot and diagnose customer issues regarding Lutron products and systems.
• Document problems and solutions in a central database, escalate customer questions when necessary.
• Communicate effectively with other areas of the company to meet or exceed customer expectations.
• Participate and run the day-to-day operation of LED CoE @ A3E
• Take on special projects as necessary to meet or exceed the goals of our technical support team.
• Stay aligned to Lutron’s culture and values:
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

Qualifications:

• Academic Degree(s) Required: Bachelor's in Technology/Engineering (4 yr. course)
• Languages Requied: English and Hindi. Other languages like Mandarin, Spanish, French will be a plus
• Specialized Skill(s) Required: Electrical and Electronics education, Computer experience (networking, software troubleshooting, programming), Customer Service Experience
• Experience Required: 1-2 Years
• Knowledge Required: Customer facing, IT, Computer, AV, HVAC, Lighting, Troubleshooting via phone or electronically
• Ability to work in multi-shift operation, on shift rotational basis (some shifts do cover Weekends, although overall working days would be 5 days per week)

Preferred Background: Building Management Systems/BMS, Automation, Commissioning, Field service, Lighting controls.