Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward xe2x80x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs a Technical and Security System - Web Proxy Skyhigh L2 Specialist at Kyndryl, youxe2x80x99ll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youxe2x80x99ll be at the forefront of new technology and modernization, working with some of our biggest clients xe2x80x93 which means some of the biggest in the world.Therexe2x80x99s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youxe2x80x99ll be managing systems data for clients and providing day-to-day solutions and security compliance. Youxe2x80x99ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Youxe2x80x99ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But youxe2x80x99ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you wonxe2x80x99t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreJob QualificationsYouxe2x80x99re good at what you do and possess the required experience to prove it. However, equally as important xe2x80x93 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused xe2x80x93 someone who prioritizes customer success in their work. And finally, youxe2x80x99re open and borderless xe2x80x93 naturally inclusive in how you work with others.Required Technical and Professional Experiencexc2xb7 3 to 5 years of experience in IT or network security, especially in web filtering or security platforms.xc2xb7 Basic understanding of web security concepts, DNS, HTTP/HTTPS protocols, and web traffic filteringxc2xb7 Exposure to Skyhigh Security (McAfee MVISION Cloud) and Cisco Umbrella. Experience with other web proxy solutions is a plus.xc2xb7 Basic troubleshooting and analytical skills, with an ability to learn and adapt quickly.xc2xb7 Serve as the first point of contact for web security issues related to Skyhigh and Cisco Umbrella. Log incidents, track them, and ensure timely resolution or escalation to L2 support when needed.xc2xb7 Monitoring and Alerting: Monitor the performance of the Skyhigh and Cisco Umbrella platforms, including traffic logs, alerts, and reports for suspicious activities or performance issues.Preferred Technical and Professional Experiencexc2xb7 A degree in Information Technology, Cybersecurity, or related fields (or equivalent practical experience).xc2xb7 Work closely with L2 and L3 support engineers to escalate complex issues and share relevant information for resolution.xc2xb7 Communicate effectively with users to understand issues, provide status updates, and ensure resolution timelines are met.Being YouDiversity is a whole lot more than what we look like or where we come from, itxe2x80x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But wexe2x80x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you xe2x80x93 and everyone next to you xe2x80x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thatxe2x80x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter xe2x80x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked xe2x80x98How Did You Hear About Usxe2x80x99 during the application process, select xe2x80x98Employee Referralxe2x80x99 and enter your contact's Kyndryl email address.

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