Technical Analyst

Year    Pune, Maharashtra, India

Job Description


:About The RoleExciting opportunity for an experienced Technical Analyst to join our telco product team in Pune and provide support to Hansen clients by managing application support and maintenance, problem resolution, and performance optimization. Your role includes driving service improvements and managing small changes while keeping clients and internal teams updated on incident status.About YouAt least 2 years of experience in a similar role, providing comprehensive operational support and incident resolution for clients, with a strong background in effective problem management and service improvement. You will also have:

  • experience in container technologies like Docker and Kubernetes.
  • strong scripting skills like Power Shell, Bash, etc.
  • experience working in Unix/Linux environment.
  • basic knowledge of AWS cloud platforms.
Key Responsibilities
  • Provide operational support to Hansen clients with the Managed Services Team.
  • Assist with Application Maintenance processes, including Problem Management, Performance, and Capacity.
  • Contribute to Service Improvement Initiatives and handle small change work.
  • Investigate and document new incidents reported by customers, gathering necessary evidence for triage and resolution.
  • Perform daily operational tasks in Production environments and escalate Sev1 issues as needed.
  • Offer after-hours support for Sev1 situations as part of a 24x7 on-call rotation and assist with utility and monitoring scripts implementation.
Benefits and PerksJoin us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.Company OverviewHansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.Contact UsIf you possess the desired skills and enthusiasm, please connect us by Apply Now via the link or visit our career page.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Visit our website at for more information.

Hansen Technologies

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Job Detail

  • Job Id
    JD3491226
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year