Technical Analyst
Job Description
:About The RoleExciting opportunity for an experienced Technical Analyst to join our telco product team in Pune and provide support to Hansen clients by managing application support and maintenance, problem resolution, and performance optimization. Your role includes driving service improvements and managing small changes while keeping clients and internal teams updated on incident status.About YouAt least 2 years of experience in a similar role, providing comprehensive operational support and incident resolution for clients, with a strong background in effective problem management and service improvement. You will also have:
- experience in container technologies like Docker and Kubernetes.
- strong scripting skills like Power Shell, Bash, etc.
- experience working in Unix/Linux environment.
- basic knowledge of AWS cloud platforms.
- Provide operational support to Hansen clients with the Managed Services Team.
- Assist with Application Maintenance processes, including Problem Management, Performance, and Capacity.
- Contribute to Service Improvement Initiatives and handle small change work.
- Investigate and document new incidents reported by customers, gathering necessary evidence for triage and resolution.
- Perform daily operational tasks in Production environments and escalate Sev1 issues as needed.
- Offer after-hours support for Sev1 situations as part of a 24x7 on-call rotation and assist with utility and monitoring scripts implementation.
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Job Detail
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Job IdJD3491226
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear