Job Description

Performs operational tasks to support Clario web portals. This includes the setup, configuration, quality control, high level support and contact management.

Essential Duties and Responsibilities:

Delivers services and performs operational tasks under the direction of a Senior Technical Analyst or Director of Respiratory of Clinical Systems.

Working as a team member perform ongoing operational tasks to support the company products (MyStudy Portal etc.) and services including:

Setup of new study configuration using EXPClario database system

QC of study setups, web site content, reports and contact management

Creation, modification and deletion of user accounts, privileges and assignments

Meeting attendance to gather study startup and planning information

Administrative database entry, maintenance and management

Collaboration with internal and client teams regarding content updates

Ensures that assigned project tasks are completed in a timely manner, within the given project scope.

Builds a relationship with the client and internal teams by interfacing with the project team and/or end user.

Follows-up on issues for a timely resolution.

Familiarizes and puts into practice the methodology defined in departmental Standard Operating Procedures and Standard Work Instructions.

Increases quality of Online Reporting services and processes by developing tools.

Contributes to building tools through communication of ideas and related projects.

Helps maintain a competitive edge for our products and services by contributing to the evolution of product development.

Submits enhancement ideas and user requirements.

Forwards client feedback of the product.

Assists in the testing of the product.

Alert management to potential software or service needs of the client.

Supports sales growth through sharing product knowledge with sales staff and client.

Provide product to process knowledge with sales staff during study setup and status meetings.

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Other Duties and Responsibilities:

Assist in training clients and/or partners through the creation and presentations and trainings.

Other, related projects and duties.

Qualifications and Skills Needed:

College Degree with a major in Computer Science, Business Administration, or similar.

Up to 12 months of Clario experience with at least 2 years of related business experience OR equivalent experience in a consulting or end user environment.

Knowledge of the Pharmaceutical Industry or similar Regulated Industry.

Understanding industry standard technical architecture components necessary to support implementation activity.

Demonstrated ability to understand and anticipate the needs of the customer and to provide solutions and recommendations that work in the real world.

Understanding of basic project management techniques, such as project plans and time management.

Demonstration of interpersonal skills necessary to maintain positive relationships with clients and all users.

Ability to establish priorities, can work independently, and can proceed with objectives without supervision.

Ability to handle and resolve recurring problems.

Excellent written and communication skills. Must possess the ability to clearly represent eResearch Technology, organization and business practice to project personnel both verbally and in writing.

Good organizational skills.

Working knowledge of Microsoft Office, Google Email, Calendar and Drive software, Oracle, SQL, PL\\SQL, VB, Windows OS Platforms, UNIX and OLAP reporting tools.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract. The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications. Courageously Curious

Our appetite to blend the best of domain expertise, technology and human understanding knows no bounds. We\xe2\x80\x99re relentless in pursuing the information, insights and inspiration that means we can continuously improve clinical trial site support services and technology solutions.

Behaviors:

We learn; embracing change, questioning how we work, finding a better way. And if it doesn\'t go to plan, we don\'t blame each other; instead, we own it and grow together
We partner\' with each other, with customers, patients and sites, working with them to understand their goals and then deliver the best solutions, Deliver Exceptional

We step forward because responsibility powers us; we don\xe2\x80\x99t leave others to do what we can do ourselves. We take charge of events, delivering exceptional work for our customers, patients and each other.

Behaviors:

We prioritize; focusing on what matters, never compromising on quality.
We commit; delivering what we say we will, working with energy and intent, sharing what we learn with each other., People first, always

We think of others before we think of ourselves. We have a deep understanding of our customers, and deep empathy for patients\xe2\x80\x94and each other. We\xe2\x80\x99re united by our purpose\xe2\x80\x94it\xe2\x80\x99s why we go above and beyond to support each other, emphatically.

Behaviors:

We do the right thing; for our customers, patients, sites and each other. And We\'re passionate about it.
We lift each other up; respectful of different views, we listen are inclusive, and support each other to succeed.

Clario